Refund policy

 

We want you to feel confident shopping with MAAVA.

Change of Mind

• Returns accepted within 30 days of delivery.
• Items must be unused, in original packaging, and in resaleable condition.
• Return shipping is covered by the customer.

Faulty, Damaged or Incorrect Items

• If your order arrives damaged, faulty, or not as described, contact us within 7 days.
• We’ll cover return shipping and issue a replacement or full refund.

Refund Timing

Refunds are processed within 5–10 business days once we receive your return.

Australian Consumer Law

This policy works in addition to your rights under Australian Consumer Law, which guarantees you a repair, replacement, or refund if a product is faulty, unsafe, or not as described.

 

Contact us at hello@maavastore.store to start a return.