Privacy policy
Last updated: January 20, 2026
At MAAVA, your privacy, trust, and satisfaction are at the heart of everything we do. This page explains how we handle your information and what you can expect from us when it comes to returns and refunds.
What we collect
When you shop with us, we collect only the information needed to complete your order and improve your experience:
- Personal details: name, email, phone, billing/shipping address.
- Payment details: securely processed through trusted payment providers (we don’t store your card details).
- Order information: products purchased, preferences, communication with us.
- Website usage: cookies and analytics so we can make the site faster, easier, and more relevant to you.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide updates about your purchase.
- Respond to your enquiries.
- Send you promotions (only if you opt-in).
- Prevent fraud and keep our store secure.
Sharing Your Information
We don’t sell or rent your data. We only share with:
- Payment processors (to securely process your payments).
- Shipping carriers (to deliver your order).
- Service providers like Shopify who help us run our store.
Cookies
We use cookies to make your browsing smoother and to understand how visitors use our site. You can disable cookies in your browser, but some parts of the site may not work properly.
Your Rights
As a customer in Australia (and under many international privacy laws), you have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion.
- Opt out of marketing emails at any time.
Contact us at hello@maavastore.store if you want to exercise any of these rights.